500 euro notes

This is actually a really easy one, as bills and invoices are the same thing. The difference only lies in usage. My Internet service provider sends me a ‘monthly telephony invoice’ (that’s what they call it). However, I would naturally call it a ‘phone bill’. If companies really want to sound friendly and on the same level as their customers, they should use their customers’ language. I mentioned in an earlier post that my bank has this kind of philosophy and, instead of having ‘debit’ and ‘credit’ columns in their statements, they have ‘money out’ and ‘money in’ columns. So, if you want to get close to your customers, speak their language!