Happy staff are the lifeblood of a company

Happy staff are the lifeblood of a company

1. Mission and vision – social responsibility – environmental issues – team spirit – lead instead of manage. Every company website seems to sing the same song, but the shop-floor reality can often be very different. Corporate culture doesn’t start from the company website – the company website should reflect the company, not just provide inspiration.

2. This includes creating and maintaining a company-wide “Well done!” culture where employees are regularly praised for good work, and where inevitable mistakes are calmly accepted as part of the learning process. If everyone simply puts their heads down and looks busy when the boss comes in, there is something wrong. 

3. Everyone should know exactly what they are supposed to be doing, and how to evaluate for themselves how well they are doing it. Responsibility and empowerment lead to the feeling of satisfaction from a job well done. Rewards for hard work, such as bonuses, should be received in the next pay packet, not at Christmas.

4. If you want to improve processes, first ask the people on the shop floor for their ideas, they’ll probably have some pretty good ones. After all, they are the ones who are actually doing the work eight hours a day. They understand the challenges and, given the chance, will know how to fix them.

5. Treat your staff as you would like them to treat your customers.